Privacy, explained without the fine-print fog.

Who operates this website

This website is operated by Zhengzhou Elecno Intelligent Technology Co., Ltd., also presented as Zhengzhou ELECNO. Our business coordination is based in Zhengzhou, Henan Province, China.

For privacy questions, contact info@solarstoragehub.com.

Information we may handle

The information depends on how you contact us and what you choose to provide. It may include:

• Contact details such as your name, business email, company and telephone or WhatsApp number.
• Project information such as installation country, grid voltage, phase, power requirement, battery details, quantity and schedule.
• Messages exchanged by email or WhatsApp and records needed to follow up on the inquiry.
• Technical files that you voluntarily send, such as drawings, specifications, RFQs or product photographs.
• Essential server and security logs that may be generated by the production hosting environment, such as IP address, request time, browser type and requested URL.

Why we use information

We may use relevant information to:

• Respond to inquiries and continue requested business communications.
• Assess model selection, battery compatibility and electrical requirements.
• Prepare requested datasheets, technical information or quotation scope.
• Protect the website, investigate misuse and maintain service reliability.
• Keep records and meet contractual, tax, regulatory or other legal obligations.

Legal bases where applicable

Depending on the applicable privacy law and the context, processing may be based on steps requested before entering a contract, our legitimate interest in answering genuine business inquiries, your consent, performance of a contract, or compliance with a legal obligation. Where we rely on consent, you may withdraw it for future processing.

Service providers and necessary disclosure

Information may be handled by service providers supporting hosting, website operation, email, communications, security, document delivery or professional advice. We ask providers to use information only for the relevant service and subject to appropriate obligations.

We may also disclose information when required by law, to protect legal rights or security, or in connection with a legitimate corporate transaction. We do not sell personal information.

International handling

Our business is based in China and serves international inquiries. If you contact us from another country, your information may be transferred to or processed in China and in countries where relevant service providers operate. Privacy rules may differ from those in your location. Where required, appropriate transfer measures should be used.

How long information is kept

We keep information only as long as reasonably needed for the inquiry, business relationship, contract administration, website security and applicable legal obligations. Retention depends on the nature of the record and the reason it is held. Information that is no longer required should be deleted or anonymized where reasonably possible.

Your privacy rights

Depending on the law that applies to you, you may have rights to request access, correction, deletion, restriction, portability, or to object to certain processing. You may also withdraw consent and may have the right to complain to a relevant data protection authority.

Send a request to info@solarstoragehub.com. We may need to verify your identity and clarify the information concerned before acting on a request.

Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration. No internet transmission or storage method can be guaranteed completely secure, so please avoid sending unnecessary sensitive information.

Children

This business-to-business website is not directed to children and we do not knowingly seek personal information from children. If you believe a child has provided information to us, please contact us so the situation can be reviewed.

Cookies and analytics

With your consent, this website uses Google Analytics 4 to measure page visits, WhatsApp and email-link clicks, and successful inquiry-form sending events. Analytics is optional: no Google Analytics script is loaded until you select Accept analytics. Rejecting analytics does not prevent you from using the site or contacting us.

Our analytics events do not include your form answers, name, email address, telephone number or message. Page locations are restricted to known website paths, without query strings or fragments; referrer information is reduced to the referring origin. Google may process technical information such as browser/device information, cookie identifiers and network information to provide the service. A form-sent event is not proof of mailbox delivery.

Your choice is stored locally in your browser for up to 180 days. If you accept, first-party Google Analytics cookies may be stored for up to 180 days under this site's configuration. You can reopen Analytics preferences in the footer and reject analytics to stop future collection and remove accessible Google Analytics cookies from this site. Withdrawing consent does not automatically delete data already processed. Advertising storage, advertising personalization and Google signals are not enabled by this integration.

Google is an analytics service provider and may process data internationally. See Google's Privacy Policy for its practices. Our hosting platform also processes essential technical requests and security logs needed to deliver and protect the website.

Third-party services and links

The website links to services such as LinkedIn, YouTube, WhatsApp and email. When you follow a third-party link or use its platform, that provider handles information under its own terms and privacy policy. We do not control third-party privacy practices.

Policy updates

We may revise this policy when the website, data flows, service providers or legal requirements change. The latest version will be posted on this page with an updated date. Material changes should be highlighted where appropriate.